- Contact us
- Delivery
- Returns and reimbursement
- Payment
- The brand
- The Fragrances
- Eco-consciousness
- My account
- Place an order in our website
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OUR CUSTOMER SERVICE
If you have a question, a doubt, a question or you just want to say hello and give us your news, do not hesitate to contact us!
Our Consumer Internet Service is available
By email: bonjour@widesociety.com
Or by phone: +33 (0)9 81 72 83 95 (from Monday to Friday, from 10h am to 18h pm).
If you contact us for a problem concerning your order or one of your products, we advise you to contact us by email, and do not forget to attach photos and a copy of your invoice.
You can also contact us via our social networks, Facebook and Instagram (@widesociety). In fact, if you like to share photos of our products don’t forget to mention us (@widesociety) so we can see them and why not share them back. We are always pleased to hear from you and to follow your peregrinations with our perfumes and cases! -
A PARTNERSHIP TOGETHER?
Write to us at bonjour@widesociety.com, your request will be sent to our press and partnership department.
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WHAT DOES IT MEAN ?
It means we are eco-conscious (of course!). Eco-conscious of our imprint on the environment and the world we live in. For us, it is a real commitment, a great power, which implies great responsibility (do you have the reference?). We are eco-conscious for our products, eco-conscious for our suppliers, and eco-conscious for you. We try to work at our best and on our scale to protect nature but also our savoir-faire, our collaborators, …
We removed useful components but not essential for our products, like the cello wrap, we prefer recycled and/or recyclable components, natural ingredients for our perfumes, short distribution channel as well as for the manufacture of our products, which are Made in France. And we continue to work every day and set up innovative projects, such as upcycling with our textile factory.
If you want to know more, we invite you to consult the dedicated page [lien vers la page On aime la planète], where we speak to you openly about our commitments. -
REFILLABLE PERFUMES, RE-USE YOUR PRODUCTS
With this approach of eco-consciousness, we decided to highlight the recycle of our products. We have placed so much emphasis on design and detail that it would break our hearts that our perfume bottles (and travel cases) end up in the garbage once they’re empty. So, we wanted them refillable, recyclable and therefore re-usable.
Our small 10ml glass travel bottles are refillable. Simply, unscrew the pump to refill them again with your favourite elixir. Thus, the 100ml aluminium bottle (that are also recyclable), can be used like refill for your 10ml bottles, that’s why they come with a funnel, but also with a pump, if you prefer large formats. Are you following? We want all our products to have a second life, or even several lives in one. To know more and to learn how to refill your 10ml bottles, meeting here!
Regarding the Travel Cases, it depends on you, use them with your bottle until exhaustion, or re-use them for other things: to store your beauty needed or your nephews and nieces coloured pencils. -
ECO-CONSCIOUS PRODUCT COMPONENTS
For our products and perfumes, we prefer materials called, « eco-conscious ».
We used recycled components, like the cardboard case, and recyclable, like the aluminium, the glass or the cotton. We invite you to give to these products a second life if you do not recycle them, like refilling the 10ml glass bottles thanks to the 100ml bottle or re-use the cases for your perfumes or other uses.
Our products are assembled in France, in order to favour a short circuit and reducing our imprint.
95% of our fragrance ingredients are natural ingredients, of high quality, cultivated with care and savoir-faire by the partners of our composition house. For example, the alcohol used in our compositions comes from sustainable French farming.
To learn more about our commitment, we invite you to visit the dedicated page. -
RE-USE THE CARDBOARDYou may notice this, but some of the cardboards in which your orders are packaged and shipped have « lived experience». Indeed we re-use the boxes at our disposal instead of throwing them away. And we invite you to do the same. Keep and/or re-use cardboards and internal packaging for example to make another shipment, return a product to us, store your stuff, prepare for a move, …
DELIVERY METHODS
Orders are delivered via the Colissimo transporter. For countries outside Metropolitan France and Overseas, shipping is provided in partnership with local postal services. You can also choose the option to get your order in our Parisian shop (10 rue Ferdinand Duval, 75004 Paris).
DELIVERY DELAYS
For France, delivery times are 2 to 5 business days.
For Europe, delivery times are 3 to 7 business days.
For the World (excluding France and Europe), the delays are 6 to 10 business days.
If you choose to remove in-store, you will be notified of the availability of your product in-store within a maximum of two business days.
SHIPPING FEES
The delivery costs are calculated according: the weight of your parcel and the country of destination. During the validation of your shopping, the delivery costs are calculated automatically.
For metropolitan France, delivery costs are offered from 60€ of purchase. If you choose to remove your order in-store, you will not be charged for delivery.
REMOVE IN-STORE
If you have the possibility to go to Paris in our Parisian shop (10 rue Ferdinand Duval in the 4th arrondissement), you can choose the delivery methods « Remove in store » during the validation of your order. The removal in store is free and your products will be available within 2 business days maximum in our Parisian shop.
You will be notified by email as soon as your order is available in store. Then, we invite you to go in store with the confirmation email to remove your order.
Your order is made available for 15 days in our shop. If you do not pick up your order within 15 days, it will be automatically cancelled and will be reimburse.
DELIVERY OF WIDE COLLECTION DISCOVERY SET
The delivery costs for an order of the WIDE COLLECTION set product, and only this product, are offered for delivery to the following countries: France, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania. For a delivery of this set to a country which is not included in this list, the delivery costs are calculated according to the weight of the parcel and the country of destination.
Fast delivery by post (letter not followed).
TRACKING YOUR PARCEL ROUTING
To follow the shipment of your order, please visit the website of Colissimo and enter your Colissimo tracking number that was sent to you by email at the time of your shipment confirmation.
You can also find your tracking number in your customer area in the tab "Orders"
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A DELIVERY PROBLEM?
If you notice a delivery problem via the Colissimo website, we invite you to contact Colissimo customer service for France, or to contact your local postal service.
If your parcel has been lost, please contact our Customer Service at bonjour@widesociety.com.
If your parcel has been returned to the sender, it will not be able to be returned to you, and your order will be reimbursed within 7 days.
I WISH TO RETURN ONE OR MORE PRODUCTS.
You have a right of withdrawal of a cooling-off period of 14 days from the receipt of the products. If you wish to return one or more product(s) please send a request to our Customer Service, by filling in this Withdrawal Form.
Return costs are at your expense if you want to return a product to us (without order preparation error or defective product, see the relevant paragraph).
We invite you to return the product or products to the attention of our Customer Service at the following postal address:
THE DIFFERENT COMPANY
WIDE SOCIETY Consumer Internet Service
37/41 rue Louise Weiss
75013 PARIS, France
Once the products are received by our services, a quality control will be carried out: are reimbursable only the product(s) in their original packaging, not used(s) and not opened(s), in perfect condition.
I DID NOT RECEIVE THE RIGHT PRODUCT OR A PRODUCT IS MISSING
We are sorry for this mistake. We attach great importance and care to the preparation of your orders. We invite you to take a photo of your parcel, your products to be sent to our Customer Service, with a copy of your invoice, at the mailing address bonjour@widesociety.com.
MY PRODUCT IS DEFECTIVE
We strive to offer you beautiful and practical products, but if despite our quality control a detail has escaped us, we invite you to contact our Customer Service at the mailing address bonjour@widesociety.com and accompany your email with one or more photos of the defect(s), of the product or products, as well as with a copy of the invoice of your order.
REIMBURSEMENT DELAYS
In the case of returns of one or more products, count about 14 days at the reception of the return parcel by our services to be refunded.
PAYMENT METHODS
On our website, you can pay your order :
- By credit card
- By PayPal
SECURED PAYMENT
Your payment is completely secure. Your banking information are not registered and are not in our possession. Transactions are processed by a secure platform that uses an authentication system allowing to the security of your transactions by confirming that you, the buyer, are the credit card owner. This system helps to fight against hacking and reduce fraud.
Paypal transactions are secured via the Paypal website..
MY PAYMENT WAS REFUSED
If your payment has not been successful, we invite you to try a second time or to use another payment method.
Despite this , if you are unable to pay your order, we invite you to contact our Customer Service at bonjour@widesociety.com.
WHY “WIDE SOCIETY”?
We agree that an English name for a French brand could be quite confusing. But sometimes, English is better to express a specific idea than French, and perfume is an international language…
“SOCIETY” refers to the notion of belonging to a group of people who share the same desires and values.
“WIDE” because the planet is our playground, because this group of people travel across the world to enjoy new experiences and meet new people. This word highlights the freedom, a value which is, as you may know, very important to us.
WHO ARE THE MEMBERS OF THE TEAM?
Alexandre has created magical perfumes for Lalique or The Different Company. She is an expert in creation and formulation, and she has deep ingredients knowledges. She is also a true globetrotter; she is not afraid of travelling across India with only her credit card and a little backpack. To know more about Alexandra, click here.
Émilie fell in love with flowers and nature when she was a child. She has collaborated with Van Cleef, Givenchy, The Different Company and other renowned Perfume Houses. Her mentors (Jean-Claude Ellena, Bertrand Duchaufour) taught her the secret of beautiful and fine perfume compositions. To know more about Émilie, click here.
Luc is the founder of Wide Society. He has a 19-years-old experience in French Haute Parfumerie. As a travel lover, he invited Émilie and Alexandra to join him his new project, focused on freedom, practicality, innovation and travel (one-day journey to world exploration).
WHERE CAN I FIND YOUR PRODUCTS?
You can discover all our products, and exclusive ones, on our website, here you are! Visit also our Parisian boutique, located 10 rue Ferdinand Duval, 75004 Paris.
To find the nearest points of sale, please visit our store locator page.
Today, our products are available in several countries across the world, but it is just the beginning! We plan to collaborate and open new stores within the following months (and years). Follow us on Facebook to be notified of all our news and new collaboration.
What does « ABSOLU DE PARFUM », mean?
The notion « Absolu de Parfum » refers to the concentration of a fragrance which is the proportion of perfume concentrate in your bottle.
Alcohol serves as a support for the perfume to spray it on the skin. By evaporating, only the concentrate will remain on your skin. The more concentrated a fragrance is, the more powerful it is, holds on for a long time and leaves behind an intense sillage.
If the concentration is 14% then your 100 ml bottle contains 86 ml of alcohol and 14 ml of concentrate (simply put, for the scientists among you we will not get into the question of density). For example, we are talking about Cologne (around 5% concentration), Eau de Toilette (around 10%), Eau de Parfum (around 15%).
Absolus de parfum have a concentration around 20%
The Extraits range from 25% to 40%.
HOW ARE YOUR PERFUMES CREATED?
Émilie and Alexandra were inspired by their travels, the notion of freedom (our mantra!) and more precisely by all these moments spent in the different or exceptional daily modes of transport. With Luc, they have finalized a coherent collection that brings together the most beautiful themes of perfumery, of travel to free the perfume.
ARE YOUR PERFUMES FOR MEN OR WOMEN?
All our fragrances are unisex. We’ll never tell them enough! Yes, you have the right to wear a floral fragrance, concentrated in Rose Absolute if you are a man, and of course you may prefer a citrus or aquatic perfume, if you are a woman. No matter who you are, let yourself be transported by the scents that inspire you, that bring back memories, freeing you from the constraints of olfactory families supposedly for men or women, imposed by the strict perfumery market. With us, you can drop the mask and express your whole personality!
NATURAL OR SYNTHETIC MATERIALS?
Nos parfums sont composés à plus de 95% de matières naturelles. Pour les 5% restant de molécules synthétiques, elles sont de la plus grande qualité, ne sont pas testées sur les animaux et ne contiennent pas de parabènes.
CRUELTY FREE
Moreover, our products are not sold in China, a country that requires animal testing to access its market.
VEGAN
We try to push our commitment beyond Cruelty Free: five of our perfumes (out of six!) are vegans, meaning that they do not contain any ingredients from the exploitation of animals. Our vegan perfumes are: Acqua Travelis, Nubes, Sign of Times, Suite #6 and Up in the Air.
For this last, Up in the Air, Leather perfume, what is called “leather accord” is not composed of animal ingredients. To reproduce leather smells, perfumers use natural ingredients, like often different woods, or synthetic molecules, the illusion is perfect!
I WOULD LIKE TO TEST A PERFUME BEFORE BUYING IT, CAN I RECEIVE SAMPLES?
For the curious and the undecided, we offer exclusively on our website, a discovery kit: The Wide Collection set. Composed of our 6 fragrances in 2ml sample format, this set allows you to discover all our fragrances at home, in complete freedom and taking all the time you need.
And there is a (significant) bonus: the value of the set will be refunded on your next purchase*. Finally, for France and Europe (see countries list) delivery costs are offered for orders containing only one or more Wide Collection set.
That is why we offer this alternative to sending individual samples. In this way you will be able to test all our perfumes, but also make them discover to your entourage. Enjoy it!
* the value of the set will be refunded on your next purchase, for all products on our website, except WIDE COLLECTION set. A voucher will be sent to you by email within three days of the validation of your order by our services
HOW TO CREATE A CUSTOMER ACCOUNT AND/OR HOW TO LOG IN?
To create your customer account, click on « Sign in » at the top right of our site homepage. Then click on the statement « Register» and follow the steps by filling in your information (the information followed by * are mandatory for the creation of your customer account).
To login, click on « Sign in» at the top right of our site homepage and fill in the email address used to create your account and your password. Then click on « Confirm » to access your account.
CHANGE MY PASSWORD AND MY PERSONAL INFORMATIONS
To change your personal information, first login to your customer account. Then go to the tab « Details of the account» to change the desired information. Once you have made your changes, click on « Update ».
To change your saved address (shipping and delivery address), go to the tab « Addresses » of your customer account. Then click on the button « Modify » of the address to be updated. Complete the data and click on « Save the address » to save your changes.
RETRIEVE MY PASSWORD
Did you forget your password? Don’t worry, it happens to all of us! To retrieve your password, click on « Sign in » at the top right of our site homepage, and then click on the link « I forgot my password ». You are redirected to a new page where you need to fill in the email associated with your customer account (the one you used to create your account). Finally click on the button « Reset the password» and an automatic email is sent to you, indicating the procedure to follow to reset your password.
THE NEWSLETTER
Our newsletter informs you of the latest news, exclusive offers on our website, previews and gives you more information about our products and advices for choosing perfumes.
You can subscribe to the newsletter when creating your account by checking the box « X », or, if you have already created your account, by going to the section Y and by checking the box X. You can also subscribe without a customer account: go to the button of our homepage and enter your email address in the insert under the mention « Stay connected » and click on « GO! » to confirm the subscription.
To stop receiving our newsletter, go to the section Y of your customer account and unchecked the box X. You can also unsubscribe by clicking on the link « Unsubscribe» located at the button of the emails of our newsletter that you receive in your mailbox. Or by sending us an email at bonjour@widesociety.com.
SUPPRIMER MON COMPTE
Pour supprimer votre compte nous vous invitons à envoyer une demande à notre service client à l’adresse bonjour@widesociety.com. Votre compte sera supprimé dans le 3 jours à réception de votre email.
PROTECTION OF PERSONAL DATAS
DELETE MY ACCOUNT
VALIDATION OF MY ORDER
As soon as your order is validated by our services you automatically receive a confirmation email. To follow the progress of your order, log into your customer area and go the tab « Orders ». Click on the button « View » to have more details about the order in question.
PROCESSING OF MY ORDER
At each stage of the processing of your order (validation, preparation et expedition) you will be notified by email. You can also follow the progress of your order preparation via your customer area, in the tab "Orders".
Orders are prepared within 3 business days (excluding the annual closing period of our warehouse).
I WISH TO MODIFY MY ORDER
Once your order is placed and validated by our services, if you wish to modify it, we invite you to quickly contact our customer service at bonjour@widesociety.com.
If your order has already been shipped, you will have to return to us at your own expense the product you wish to exchange or return. In this case, we invite you to complete this Withdrawal Form to help you best in your process.
CANCELLATION OF MY ORDER
Once your order is placed, if you want to cancel it, we invite you to quickly contact our customer service at bonjour@widesociety.com or to contact us by phone (+33 9 81 72 83 95, from 9h30 am to 17h pm).
If your order has not been shipped, it will be cancelled quickly by our services. If your order has already been shipped, you will have to return to us at your own expense the ordered products, within 14 days, and complete the Withdrawal Form [lien vers le formulaire de retour/rétractation]. The products must then be returned to us at the following postal address:
THE DIFFERENT COMPANY
WIDE SOCIETY Consumer Internet Service
37/41 rue Louise Weiss
75013 PARIS, France
Once the products are received by our services, a quality control will be carried out: are reimbursable only the product(s) in their original packaging, not used(s) and not opened(s), in perfect condition.
The cancellation and refund of your order will be carried out within 14 days upon receipt of your parcel return by our services and once we have checked the product(s) of the order cancelled. To know more see our General Conditions of Sale [lien vers la page CGV].
MON CODE PROMOTION NE FONCTIONNE PAS
Si votre code de réduction ne fonctionne pas, nous vous invitons tout d’abord à vérifier les conditions d’utilisation du code (période de validité, montant minimum, …).
Ensuite avant d’utiliser votre code et de valider votre panier, pensez bien à vous identifier via votre compte client. Si malheureusement votre code ne fonctionne toujours pas, nous vous invitons à contacter notre Service Client à l’adresse bonjour@widesociety.com.
DISPONIBILITÉ DES ARTICLES
Si malheureusement l’article que vous souhaitez commander est en rupture de stock, nous vous invitons à cliquer sur le « M’avertir dès que cet article est disponible », ainsi, quand l’article sera de nouveau disponible vous recevrez automatiquement une notification par email. Pour plus d’informations sur la disponibilité de nos produits, n’hésitez pas à contacter notre Service Client à l’adresse bonjour@widesociety.com
MY VOUCHER DOES NOT WORK
If your voucher does not work, we invite you first to check the conditions of use of it (validity period, minimum amount, etc.). Then before using your voucher and validating your shopping bag, be sure to identify yourself via your customer account. If unfortunately, your voucher still doesn’t work, we invite you to contact our Customer Service at bonjour@widesociety.com.
AVAILABILITY OF PRODUCTS
If unfortunately, the product you wish to order is out of stock, we invite you to click on the « Notify me when this product is available », so, when the product is available again you will automatically receive an informative email. For more information on the availability of our products, do not hesitate to contact our Customer Service at bonjour@widesociety.com